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Terms of Service

Last updated 22 July 2026

These Terms of Service (the “Terms”) govern your access to and use of the Convene websites, desktop applications, and related services (together, the “Service”). By creating an account, downloading the software, or otherwise using the Service, you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm that you have authority to bind that organisation, and “you” refers to that organisation.

1. Accounts

You must provide accurate information when you create an account and keep it current. You are responsible for all activity that occurs under your account and for keeping your credentials confidential. Tell us promptly if you believe your account has been accessed without your authorisation.

You must be at least 16 years old, or the minimum age of digital consent in your country if that is higher, to hold an account.

2. Acceptable use

You agree not to use the Service to:

  • break any applicable law, or infringe anyone’s rights;
  • record, monitor, or intercept a meeting without the consent required in the jurisdictions of the participants;
  • transmit malware, or attempt to gain unauthorised access to the Service or to any other user’s data;
  • probe or load-test the Service without our prior written permission, or circumvent any rate limits or access controls;
  • resell, sublicense, or provide the Service to a third party except as expressly permitted;
  • harass, threaten, or abuse other participants, or share content that is unlawful in the places it is received.

3. Your content

You retain all rights in the audio, video, documents, and other material you or your users transmit through the Service (“Customer Content”). You grant us a limited, worldwide, non-exclusive licence to host, transmit, and process Customer Content solely to operate and support the Service.

You are responsible for Customer Content, including having the rights and consents needed to transmit it, and for complying with recording and notification laws that apply to you.

4. Plans, billing, and renewal

Paid plans are billed in advance on the interval shown at checkout. Unless you cancel before the end of the current term, subscriptions renew automatically at the then-current price. Fees are exclusive of taxes, which we add where required.

You may cancel at any time from your account settings; cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are not refundable.

5. Availability and support

We aim for high availability and publish our current uptime commitment and status page. We may modify, suspend, or discontinue parts of the Service, and we will give reasonable advance notice of any change that materially reduces core functionality for a paid plan.

We may suspend access without notice where we reasonably believe it is necessary to protect the Service, other customers, or to comply with law.

6. Our intellectual property

The Service, including its software, design, and trade marks, remains our property and that of our licensors. These Terms grant you a limited, revocable, non-transferable right to use the Service in line with these Terms. You may not copy, modify, reverse engineer, or create derivative works from the Service except to the extent that restriction is unenforceable under applicable law.

7. Third-party services

The Service may interoperate with third-party products such as calendar or identity providers. Those products are governed by their own terms, and we are not responsible for them.

8. Disclaimers

Except as expressly stated in these Terms, and to the fullest extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free.

9. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our aggregate liability arising out of or relating to the Service will not exceed the amounts you paid us for the Service in the twelve months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law, including for death or personal injury caused by negligence, or for fraud.

10. Indemnity

You will defend and indemnify us against third-party claims arising from your Customer Content or your use of the Service in breach of these Terms, and for any resulting damages and reasonable legal costs finally awarded.

11. Termination

You may stop using the Service at any time. We may terminate or suspend your account if you materially breach these Terms and do not cure the breach within 30 days of notice, or immediately where the breach cannot be cured. On termination, your right to use the Service ends and we will delete or return Customer Content in line with our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will give notice by email or in the product before it takes effect. Continuing to use the Service after that date means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the jurisdiction in which our contracting entity is established, without regard to its conflict-of-laws rules, and the courts of that jurisdiction have exclusive jurisdiction over any dispute — except that either party may seek injunctive relief in any competent court.

14. Contact

Questions about these Terms can go to legal@example.com. Replace this with your real contact address before publishing.

Terms of Service · Convene